Yes! You can find your unique referral link on the My Account page. You will earn 1000 Reward Points for every new customer you refer who makes a purchase (100 points for signing up for an account and 900 points for completing an order).
Due to the nature of our products, we are unable to accept returns or provide refunds for products received at this time. All sales are final.
If you need to cancel an order before it ships, please note that depending on the payment method, refunds may take up to 14 days to process. Cryptocurrency refunds are typically processed within 3 business days, however.
Most orders are dispatched within 48 business hours unless an item in the order is on back order, or there is an issue with the order. If an issue arises, you will be contacted via email so it can be resolved as soon as possible.
Once an order is placed via credit card, the card is not authorized until the order has been manually approved. All credit card orders are automatically placed on hold until the card is authorized. Once the card is authorized, your order will begin processing.
If you have an AOL, Yahoo or Hotmail email address, your email provider may have incorrectly flagged our automated emails as spam. These email providers are known for incorrectly blocking many automated emails even when they are valid and not spam. If you would like a copy of your order details, please contact us. You may consider using a different email address (such as a GMAIL address) with your next order.
Kratom is classified as a “high risk” product within the banking industry, and all credit card companies across the country have completely banned it from processing.
This means no US credit card processor will allow the sale of kratom from any business. This affects all kratom vendors – not just us.
Fortunately, kratom can be purchased using the electronic check (eCheck) payment system. eCheck is a much safer payment method than credit or debit card payments. It’s no different than handing over a check to someone for payment. We use a completely secure processor for check payments and your payment is handled by our eCheck provider. We never even see your banking information on our end.
You can find out more about Bitcoin and view instructions for using it on our Bitcoin page.
For new customers, we currently accept:
- eCheck (electronic check) payments.
- Bitcoin, for which we offer a 15% discount.
- Other cryptocurrency or altcoins (also receive 15% discount).
- Payment by Mail (cashiers check or money order).
Loyal customers* may be approved for the following payment methods**:
- Credit Cards
- Apple Pay
- Cash App
*Customer loyalty status is at the sole discretion of shop managers
**Not all payment methods are available at all times
We do offer wholesale discounts. However, you must have a reseller account in order to be eligible for these discounts. If you are interested in wholesale, please contact us so we can set you up with a reseller account.
Product images are for representation purposes only. Actual products may differ in color and consistency from the images on the website.
Unfortunately due to the volume of requests for free samples, we are unable to provide samples without placing an order through our site. However, if you have a blog or YouTube channel and would like to review our products, you may submit a request for samples for review here. However, we can only approve requests by those whose blog or channel has a desirable number of followers.
We are located in the State of Florida.
We ship only within the United States. However, we currently do not ship to the states of Alabama, Arkansas, Indiana, Rhode Island, Vermont and Wisconsin. We are also unable to ship to APO/FPO/DPO addresses. We cannot ship to the cities of San Diego, CA or Sarasota County, FL.
Unfortunately, we cannot reship in such cases. It is the buyer’s responsibility to ensure a valid shipping address is provided. In the event the package is marked as undeliverable and returned to us by the carrier, we will refund the purchase price minus the shipping costs and a $5.00 USD restocking fee.
Your privacy is important to us! We do not include the name of our products, our business name or logo on the outside of any shipping packages or shipping labels. All packages are shipped in discrete packaging from a generic business address. For more information on shipping, please visit our Shipping Policy page.
Shipping times are estimates and not guaranteed delivery dates. We do not provide refunds for late packages. Please see our Shipping Policy for more details.
If you have another question that is not listed in this FAQ, you may Contact Us.
Most emails receive a reply within 24 business hours.