Payment
Why don’t you accept credit cards?
Kratom is classified as a “high risk” product within the banking industry, and all credit card companies across the country have completely banned it from processing.
This means no US credit card processor will allow the sale of kratom from any business. This affects all kratom vendors – not just us.
Fortunately, kratom can be purchased using the electronic check (eCheck) payment system. eCheck is a much safer payment method than credit or debit card payments. It’s no different than handing over a check to someone for payment. We use a completely secure processor for check payments and your payment is handled by our eCheck provider. We never even see your banking information on our end.
Another excellent payment option is cryptocurrency, such as Bitcoin, Ethereum, Litecoin, Dogecoin, and many other altcoins, all of which we accept.
How do I pay with Bitcoin?
You can find out more about Bitcoin and view instructions for using it on our Bitcoin page.
What forms of payment do you accept?
For new customers, we currently accept:
- eCheck (electronic check) payments.
- Bitcoin, for which we offer a 15% discount.
- Other cryptocurrency or altcoins (also receive 15% discount).
- Payment by Mail (cashiers check or money order).
Loyal customers* may be approved for the following payment methods**:
- Credit Cards
- Apple Pay
- Cash App
- Venmo
- Zelle
*Customer loyalty status is at the sole discretion of shop managers
**Not all payment methods are available at all times
Products
Do you offer wholesale discounts for bulk orders?
We do offer wholesale discounts. However, you must have a reseller account in order to be eligible for these discounts. If you are interested in wholesale, please contact us so we can set you up with a reseller account.
Why does the product image look different from the product I received?
Product images are for representation purposes only. Actual products may differ in color and consistency from the images on the website.
Do you provide free samples?
Unfortunately due to the volume of requests for free samples, we are unable to provide samples without placing an order through our site. However, if you have a blog or YouTube channel and would like to review our products, you may submit a request for samples for review here. However, we can only approve requests by those whose blog or channel has a desirable number of followers.
Do you make any claims regarding your kratom products or provide any instructions for use?
No. Our kratom products are not sold for human consumption. They are bulk botanical ingredients to be used for incense, aromatherapy, or soap-making only. They have not been evaluated by the FDA, and therefore are not for internal use. We provide no directions for use nor make any claims. Capsules are for measurement purposes only and are not labeled or sold for human consumption. Please see our Terms of Use for more details. To place an order, you must agree to these Terms of Use (you are required to check the checkbox that you agree).
Why hasn’t my product review been approved?
Reviews must not include any descriptions of our products being used for purposes which violate our Terms of Use. It is also our policy to allow only genuine, honest reviews. Therefore, product reviews will only be approved for products which have been purchased by the user who wrote the review. Additionally, the product being reviewed must also be verified as having been delivered. We do not approve reviews for products which are still in transit unless they have been purchased previously. If you believe your review meets these guidelines but has not been approved after 3 business days, please Contact Us.
Support
My question is not listed in your FAQ. How do I find the answer to my question?
If you have another question that is not listed in this FAQ, you may Contact Us.
How long will it take to answer my support inquiry?
Most emails receive a reply within 24 business hours.
Account
Do you offer any rewards for referring friends?
Yes! You can find your unique referral link on the My Account page. You will earn 1000 Reward Points for every new customer you refer who makes a purchase (100 points for signing up for an account and 900 points for completing an order).
Do you offer any rewards for completing orders?
Yes! You will earn one reward point for every dollar spent. You can redeem one dollar off for every 100 points you earn. You will earn 100 points for each verified review you write. You must be logged into your account to earn rewards when placing an order. You can create an account here.
Shipping
In what state are you located?
We are located in the State of Florida.
In what areas are you able to ship?
We ship only within the United States. However, we currently do not ship to the states of Alabama, Arkansas, Indiana, Rhode Island, Vermont and Wisconsin. We are also unable to ship to APO/FPO/DPO addresses. We cannot ship to the cities of San Diego, CA or Sarasota County, FL.
I entered the wrong shipping address when I placed my order. Can you reship?
Unfortunately, we cannot reship in such cases. It is the buyer’s responsibility to ensure a valid shipping address is provided. In the event the package is marked as undeliverable and returned to us by the carrier, we will refund the purchase price minus the shipping costs and a $5.00 USD restocking fee.
Do you offer discrete shipping?
Your privacy is important to us! We do not include the name of our products, our business name or logo on the outside of any shipping packages or shipping labels. All packages are shipped in discrete packaging from a generic business address. For more information on shipping, please visit our Shipping Policy page.
My order took longer than usual for delivery. Can I get a refund?
Shipping times are estimates and not guaranteed delivery dates. We do not provide refunds for late packages. Please see our Shipping Policy for more details.
Orders
What is your refund/return policy?
Due to the nature of our products, we are unable to accept returns or provide refunds for products received at this time. All sales are final.
In the rare event that an item is out of stock, a refund may be offered for the out-of-stock item before the order ships. Refunds may take up to 14 days to process. We do not offer refunds for cryptocurrency or check/money order payments. Item substitution or store credit may be provided for these payment methods.
How soon will my order be processed after I submit it?
Most orders are dispatched within 48 business hours unless an item in the order is on back order, or there is an issue with the order. If an issue arises, you will be contacted via email so it can be resolved as soon as possible.
Why does my order have “on hold” status?
E-check orders are placed “on hold” until the check processing company verifies the check. After the check has been verified, the order status will change to “processing.”
When credit card payments are available, credit card order are also placed on hold until the card is authorized. Once an order is placed via credit card, the card is not authorized until the order has been manually approved. All credit card orders are automatically placed on hold until the card is authorized. Once the card is authorized, your order will begin processing.
I placed an order. Where is my order confirmation email?
If you have an AOL, Yahoo or Hotmail email address, your email provider may have incorrectly flagged our automated emails as spam. These email providers are known for incorrectly blocking many automated emails even when they are valid and not spam. If you would like a copy of your order details, please contact us. You may consider using a different email address (such as a GMAIL address) with your next order.
